********** Telephone Sales

I got a phone call just before the end of April from Vodacom telling me that because I am a value customer they are offering me a deal where I get 20K of Data for the same price as the data on my existing account – it would just be a replacement. (R159) At first I did not want to take the deal because I was sure that they are not telling the truth and I ask the lady I spoke to more than once that if she is sure that I will not pay more on my account and she said yes. I even ended the call at one stage when she put me through to her manager for confirmation because what the manager said and what was sold did not sound the same. The sales person phoned me back assuring me again that there will be no extra cost. I took the deal as the only thing that would change was that I will sign up for an additional 24 months on top of my existing account and she also assured me that future increases will not affect the current payment. The first dt. Order went off with the original amount and I thought OK maybe it is legit but when I got my account this month there is an additional amount of R200 for the new data sim card. Sure R200 is not much for 20K (10K day 10K night owl) but it is a lot if I did not budget for it, I was assured that there will not be an increase in my invoice. This is false adverti*****t and if Vodacom wants to do business like this then I am not impressed. All calls are recorded so please get the recording so that this issue can be sorted out. This query was sent the 29th of May and every time when I query why they don't come back to me they have a different excuse. I did speak to a George that was helpful and confirmed that they did listen to the recording and that the salesperson was in the wrong and that they (back office) will call me to discuss the how to fix this mess and up to today I had no reply other than the person working with this is on leave.