AB
Amanda B

1 reviews | Active since Sept 2014

06 May 2015, 11:10

********** SUPPLIER

Hi signed up for 5 Gig wifi modem bundle in January. Previously I had been with Telkom land line, which was slow, I had a 10Gig bundle with Telkom and as a single person who had NEVER used more that 4 Gigs, which was why I cancelled with Telkom and moved over to Vodacom 5gig, as I didn't require a landline payment, so saved myself R200 odd rand for the landline itself. My first month with my wifi data bundle with Vodacom, within 3 days my data had been completely depleted, which was a shock as I work all day so only am home in the evenings, I contacted Vodacom and the lady told me that for some reason I was being billed per second and not for data which she told me was INCORRECT????? She had logged a complaint and was going to come back to me, its now May and I have not heard a thing, I have sent several emails to Vodacom and no one come back to me. Every month my 5 Gigs is uploaded and literally after 2 - 3 days the data is finished, I want to cancel my wifi account with them as they are ripping me off. How is it possible to buy a data wifi bundle and be charged per second airtime billing, Vodacom is the most ******* company out there.

0
Replies (1)
Vodacom
Vodacom's reply06 May 2015, 18:35
Official
Hello mandibouwer,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team

Best regards,