Hellopeter
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TERTIA S

1 reviews | Active since Oct 2009

12 Jan 2018, 09:26

********** subscriptions and sms's

I downloaded a FREE game some time ago. After that my airtime started disappearing. When I phoned the call centre, they said it's Wasp and cancelled it. It happened again and I had to phone again and use the STOP 31050 number. I deleted the game, but since then I have been receiving sms's from Vodacom that state that I have subscribed to Vodacom games and there is a link to http://games.vodacom.co.za/. I have never and will NEVER subscribe to anything regarding games. It feels as if I cannot stop this intrusion from happening. How can I protect my phone from being exposed to this kind of ******ion?

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Replies (3)
TS
TERTIA S's update12 Jan 2018, 09:33
Reviewer Update
... further to my comments above, the call centre agent told me it was WASP, but could not give me any more information. I did lodge a complaint with WASP and this was their response: "The content billing system shows no content billing for the number in question. Please contact your service provider and ask them for the name of the subscription provider or WASP that you are being billed by." But Vodacom did not have any further detail concerning the subscription provider.
Vodacom
Vodacom's reply12 Jan 2018, 10:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply12 Jan 2018, 12:23
Official

Dear Tertia,

We are sorry to hear of the circumstances under which your Hello Peter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.

Your query was addressed and assigned to the relevant supporting team. As per our telephone discussion the matter has been resolved and I have credit your airtime of R165.0 back to you.

Regards,

Vodacom Consumer Website Team

Best regards,