SD
Stefanie D
1 reviews | Active since Jan 2019
16 Mar 2019, 21:20
********** subscriptions and opting out made impossible
I bought some airtime and was sent an SMS saying that I have been subscribed to some data refill service. How can I be subscribed to something I didn't ask to be subscribed to?? Then I try to follow their instructions to opt out of it, but the code provided only gives me the options of 1) Opt in, or 2) Terms and Conditions. Just ported to Vodacom in January, and now I'm gonna have to waste more of my time to port away from Vodacom again to some other network. How is this even legal???
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Vodacom's replyOfficial
17 Mar 2019, 11:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Mar 2019, 11:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Stefanie D's updateReviewer Update
18 Mar 2019, 23:01Most likely that I will have ported on and away before anyone "will make contact" with me.
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Stefanie D's update18 Mar 2019, 23:01
Reviewer Update
Most likely that I will have ported on and away before anyone "will make contact" with me.