********** subscription

I did a a contract upgrade telephonically and Vodacom consultant **********ly added subscriptions in my account when I notified them they said they fixed it two months later they added another one which they claim was done by me but the time they said I DD it it was impossible because I am driving to work at that time and alone in the car I lodged a complaint n told them to cancel it because u don't know it I was told they are investigating and it's been a month now still Bo response n still did not cancel the subscription n I m now told to cancel it myself