1 reviews | Active since Jun 2015
********** STAFF ********** DEALS
<p>I was a victim of ***** when my ID document got ****** in 2014. The person that stole my ID opened accounts at vodacom, Identity, Homechoice and Rage. All other shops conducted their investigations and my name was cleared within a period of less than 1 year. BUT NO not vodacom, till this day my name is still blacklisted. I have contacted them numerous times for the past 03 + years - call centre, ***** and legal department and physical walk in, via phone, email and fax, and every time i think finally someone did their job for once and cleared my name, i find out absolutely nothing has been done. Instead I get lawyers telling me i owe vodacom, which now they seem to have no record of. I have sent all documents requested from me over and over again to different people and i am at my wits end now.</p> <p> </p> <p>YES, MY ID WAS ****** BUT HOW THE HELL DOES <strong>VODACOM</strong><strong> ALLOW A PERSON TO TAKE UP A CONTRACT PHONE WITHOUT PRODUCING CORRESPONDING ID DOCUMENT TO THE ACTUAL PERSON COLLECTING THE PHONE , A PAYSLIP AND BANK STATEMENT?? HOW?? </strong></p> <p> </p> <p>I have had a contract with cell c for 48 months and not once, did i ever have a phone delivered to me without producing documentation that proved I was the person they had in their books for to receive a phone.</p> <p> I am furious and frustrated with vodacom for making me suffer because their staff makes ********** deals which i have to suffer for! And i justify <strong>********** staff </strong> because I recovered my ID book, untampered whn the lady that stole it tried to buy at Identity after they put out a red flag in their system for anyone trting to use my ID again. </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
