PD
Precious D

1 reviews | Active since Jun 2015

04 May 2017, 15:15

********** STAFF ********** DEALS

<p>I was a victim of ***** when my ID document got ****** in 2014. The person that stole my ID opened accounts at vodacom, Identity, Homechoice and Rage. All other shops conducted their investigations and my name was cleared within a period of less than 1 year. BUT NO not vodacom, till this day my name is still blacklisted. I have contacted them numerous times for the past 03 + years - call centre, ***** and legal department and physical walk in, via phone, email and fax, and every time i think finally someone did their job for once and cleared my name, i find out absolutely nothing has been done. Instead I get lawyers telling me i owe vodacom, which now they seem to have no record of. I have sent all documents requested from me over and over again to different people and i am at my wits end now.</p> <p> </p> <p>YES, MY ID WAS ****** BUT HOW THE HELL DOES <strong>VODACOM</strong><strong> ALLOW A PERSON TO TAKE UP A CONTRACT PHONE WITHOUT PRODUCING CORRESPONDING ID DOCUMENT TO THE ACTUAL PERSON COLLECTING THE PHONE , A PAYSLIP AND BANK STATEMENT?? HOW?? </strong></p> <p> </p> <p>I have had a contract with cell c for 48 months and not once, did i ever have a phone delivered to me without producing documentation that proved I was the person they had in their books for to receive a phone.</p> <p> I am furious and frustrated with vodacom for making me suffer because their staff makes ********** deals which i have to suffer for! And i justify <strong>********** staff </strong> because I recovered my ID book, untampered whn the lady that stole it tried to buy at Identity after they put out a red flag in their system for anyone trting to use my ID again. </p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply04 May 2017, 16:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team