KM
Katiba M
1 reviews | Active since Oct 2020
08 Mar 2022, 06:25
********** simswop without my knowledge
I have received the below sms from vodacom and when i called 082135 to let them know is not me who did a simswop , it was a mission to get through. My question is. How can vodacom allow such a ********** activity to happen in their watch because it has security questions to go through before you are assisted. The number in question is *** and is ringing unanswered.
"We have received a request for a new or replacement SIM card. If you suspect ***** and have not requested this new SIM card, contact Vodacom Customer Care on 082135. Your SIM swap will complete within the next 3 hours"
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
08 Mar 2022, 08:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Mar 2022, 08:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Mar 2022, 11:16Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, I have advised you accordingly with regards to your query. Regards Consumer Website Team
Best regards,
Vodacom's reply09 Mar 2022, 11:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, I have advised you accordingly with regards to your query. Regards Consumer Website Team
Best regards,
KM
Katiba M's updateReviewer Update
09 Mar 2022, 11:23I am satisfied with your response and hope that my inputs will better the situation in the future.
KM
Katiba M's update09 Mar 2022, 11:23
Reviewer Update
I am satisfied with your response and hope that my inputs will better the situation in the future.