********** SIM SWOPS

I upgraded in February (after serious consideration to not bind myself with a Vodacom contract again and go to another service provider) but eventually decided to stickwith Vodacom. New phone means -a new sim card right.... Well, this was apparently the start of all the "fun and games" (Not that I am laughing - but someone else obviously is).. 1. Anyway, on the 08th of May 2017 two "******* and unauthorised" sim swaps were done on two of my numbers (17h40 and 18h50 - Inbound call centre) . 09 May 2017, another sim swap was done (17h05 - Chatz Cellular Agent No 45374 - Dealer Name Daniel SK01 - Action on Vodacom record reads" Order subtype: SIM Swap Delay" - created by MARSN) My business comes to a halt because clients cannot get hold of me - so, my frustration reached the 7,5 on the frustration bar. Then, after almost four days, travelling up and down from work and back, spending valuable time trying to sort out Vodacom's incompetence and "fool proof" security verification processes, my phone was working again. 2.10 May 2017 - My mother who is a pensioner and lives in another province, had to get a Taxi to town to visit a vodacom shop. Besides the fact that she was first treated as if she was a hinderance to the person who initially attended to her, someone else assisted and she had to spend another R35 for a new sim card - yes - Vodacom's issue - but we must pay for a new sim card. Later the same day, my mom's phone was back on again - and she was able to gain access to her complex. Her cellphone is the "key" for access for herself and guests - and she had to request a special remote for access to her own home for the few days that her phone wasnt working, 3. On 25 August at 15h07 another ******* sim swap was done. I was out of the country and could do absolutely nothing about that. Although i didnt use my SA phone for telephone calls, i used it for banking etc - and - for about a week i had absolutely no use of the phone. 4. 10 Sept another ******* sim swap was authorised - at 18h30. Again - 2 days out of work - driving up and down to banks - Vodacom - banks etc - When i arrived at Vodacom Tygervalley for the second time the same day, one of the young ladies recommended that i request to "flag" my number (this simply means they put a pop up message on your profile that shows "Do not do sim swap"). This was all done - and she recommended that maybe i should now buy a new sim card (again - ??) Anyway, i bought another sim card (spend more money that was not necessary) 5. 10 Oct 2017 - Well, how surprised was i to have our bank account "cleared out" and the sms confirmation went to "any of my previous sim cards" - as it definitely wasn't sent to my cell number. I immediately saw the transaction on my bank statement and called the banks' ***** dept. I drove to the police station to open a ***** case, and thought that the couldnt get any worse.The next morning i was the first in line waiting for the bank to open - and whilst i was a the bank - i realised that there was a problem with my phone - yes - again!!! I spend hours and hours - back and forth - police station - bank - vodacom - bank - to try and resolve the missing money issue - but now - i had to resolve my phone as well. I called customer service about 11 times - about 6 of the 11 times, the phone was cut off - "we are experiencing high call volumes - blah blah blah". So, back to Vodacom store - and guess what - another TWO transactions done - one at almost exactly the time that the ********** bank transaction went through - (10 Oct 2017 @ 18h11 at Game Lichtenburg - Dealer Id: GO360 - Created By: MosesT @ 18h06 - status changed at 18h11) and the second one 11 Oct 2017 at about 10h00. I am at a complete loss for words - My first question to Vodacom is - what about all the security checks and verification processes that have been implemented? You clearly have this one down to the "t" - I fail to see that your well developed security system is "staff proof" - and i absolutely believe this is a ****/syndicate within the ranks of Vodacom. I am no longer willing to be part of this ******* system, my contract has just recently been upgraded - but Vodacom - "The person that you have ****med is no longer available for you to abuse" Beep! I am out!!!