********** SIM swop

Two months ago I had a ********** sim swop done on my mobile phone. This allowed ********** to use my one time pin and after hacking my bank account cleaned me out. My sim had been flagged from a previous attempt a year before - BUT Vodacom allowed this ********** action to take place. The name and address given were false and the address not a proper address . but still this went through their system.According to several stores THIS ACTION WAS DONE IN STORE - not one but at least twice on the same day. It took Vodacom 2 months to do their investigation ( I called and mailed them dozens of times with almost No response) and they came u with this ridiculous response..They saw their was a ********** action BUT one of their consultants had their system hacked and as a result VODACOM are NOT LIABLE for the ********** SIM swop. IF and I repeat IF what they claim is true . it is THEIR system that got hacked and I WAS COMPROMISED - how can they shirk responsibility. and I must add NEDBANK had a very similar attitude - I was hacked ( and f course so was THEIR system .and they took NO responsibility. These giant corporations are not interested in the very people that support them ( vodacom client for 24 yrs and Nedbank for 39 yrs!)