********** SIM swap horrors!

<br> A ********** SIM swap was done on my cell phone on Thursday afternoon, resulting in me losing R8000 with cellphone banking. I contacted Vodacom and the case was logged at the Vodacom ***** department. The reference number given to me is S3-8EO2P-PQD44. I was promised that the ********** SIM swap would be reversed within 24 hours. As of now, 10:20 Monday morning, this still has not happened. When I contacted Vodacom customer care this morning to find out when this will happen, I was told they tried to contact me, but could not get hold of me! Duh!!!!! A freakin sim swap was done and I do not have access to my freakin phone! Surely they should know that if a sim swap was done I would not be able to get any calls or SMS notifications from them? I am sooo damn angry and frustrated at Vodacom at the moment! I have been with the Vodacom network since September 1997 and this is how they treat loyal customers! I REALLY hope Vodacom is going to reimburse me my R8000 that I lost due to them allowing an ******* and ********** SIM swap to be done on my phone!<br> <br> <br> <br>