********** Sim Swap done even after phoning to cancel .

<p>Last Night i received a sms from Vodacom regarding a sim swap that is being processes on my account . The Sms gives instructions to phone Vodacom to resolve the issue , if the sim swap was not requested by yourself . As i did not reqeust any simswap on my line , i immediatly phoned Vodacom the notify them about the problem . </p> <p> </p> <p>The agent (Korabo) informed me that the simswap will be cancelled , and i went on my merry way .</p> <p>When trying to use my phone this morning i noticed that it does not have any signal , and i cannot do anythiny as the line is not available . </p> <p> </p> <p>After phoning Vodacom , i was informed that the simswap cancellation was indeed not done as reqeusted . </p> <p>I have 2 problems with this . </p> <p> </p> <p>1. Althought the system sends a sms , it is already too late , as the Vodacom agents does not actually cancel the reqeust , thus not stoppong ***** that can occur , from Internet banking for example . </p> <p>2. When paying for a phone service , i expect that number to be allocated to myself , and any airtime , and personal messages to be received by myself only . At the moment a stranger is able to get very sensitive information about myself from personal messages .</p> <p> </p> <p>Secondly , i have bundle with my cellphone account a Samsung Galaxy GEAR S2 smar****ch .</p> <p>I have been waiting for this smar****ch for the last 2 months , and money has already been deducted from my account for this "ficticious" watch .</p> <p>What plans are in place to get my smar****ch delivered to myself or my closest Vodacom branch .</p> <p> </p> <p>Thank you in advance for your speedy reply</p> <p> </p>