********** sim swap complaint ignored

I reported a ***** case involving an ******* and unauthorised SIM swap which was used to clean out my bank account. I have verified that this was an unauthorised action via my local Vodacom shop and sent all the evidence including my bank statements and their own printout to Jabulane Mogale<br> <br> Jabulani Mogale <br> Specialist: Investigator<br> Vodacom Forensic Services<br> Cell: ***<br> Landline: ***<br> [URL Removed]<br> <br> This was done repeatedly as from 31 October 2014 and the last request was 2 days ago. <br> <br> I have been refunded by the bank already but NO RESPONSE WHATSOEVER FROM VODACOM WHO\S NEGLIGENCE AND ******* ACTIVITIES OF THEIR STAFF CREATED THIS GATEWAY!!<br> <br> It beats me that this transaction is 100% traceable to the very terminal it originated from yet nothing is done about it ....none of the credits I had have been returned....IGNORANCE IS BLISS FOR THESE PEOPLE><br> <br> I have all the backup documentation to support my claim as well as that obtained from Vodacom themselves!!! This has also been sent to them with SAPS sworn statements