********** sim swap allowed by Vodacom

This time I am sick to death of you as a service provider after having an in excess of 12 years relationship with you as a client from whom you have benefited significantly.<br> <br> Two months ago, for the second time in 9 months, Vodacom allowed a ********** sim swap on one of my contracts. It says wonders for your security measures, and the most frustrating part is that it is never sorted out. <br> <br> Reporting it within a few hours of discovering it, and getting 'customer care to actually understand that it was ***** and to suspend the line was almost an impossible mission, and the very next morning the ********** called Vodacom and quite easily undid my call for over an hour the night before, and continued running up insane charges. I attempted 3 times that following day to convince customer care that they need to block the line completely and report it to their ***** department.<br> <br> I tried the following day to do a sim swap myself on the number because I needed it to do business, of which Vodacom promptly cancelled it on their system later that afternoon,, they said it had been flagged and referred to their ***** department.<br> Surprise surprise. Now you want payment for the ***** you allowed!?