MM
Moses M

1 reviews | Active since Sept 2014

21 Sept 2021, 21:53

********** Sim swap

So someone decided to do a sim swap and withdrew all my money and Vodacom takes no accountability on anything. firstly i want to get the call recording of that sim swap. secondly i know that the person who did the sim swap is part of the group and i want to know what actions will be taken. thirdly how is vodacom going to assist me with getting my money back as over 100k was taken due to the sim swap being done on my number ***. i would like to be contacted ASAP as i am going to take this matter to icasa and post on each and every social media plaform. you can contact me on the number ***

0
Replies (1)
Vodacom
Vodacom's reply22 Sept 2021, 07:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team