********** SIM swap

Unfortunately I had to select 1 star otherwise one is unable to write a review. My real choice is NO star. A ********** sim swap went through on my cellphone in May 2021 without my approval resulting in attempted access to my international bank accounts, and now I am unable to transact on these accounts. I had enormous difficulty and long hours on the phone with the bank to prove my identity. Finally sending an email to the CEO of the bank proved successful.

Vodacom has shown no concern for me as a customer and have not answered the all important question: how can someone access my cellphone number with all my private information without me having approved the sim swap? A gross violation of POPIA.