********** SIM swap

On Tuesday 20 August I received an SMS that there has been a request for a SIM swap on my number. I immediately called the Vodacom Customer Care Centre to report this ********** activity, because neither myself nor the company the phone is registered under requested this.

The lady I spoke to was very helpful, but refused to pause the process. The company the phone is registered to also called and tried to stop the SIM swap, but Vodacom took forever to verify the information, and while they were busy, the SIM swap went through.

I had to physically go to the bank and remove that number from all my accounts so that the person who now had my number would not be able to access my accounts. I also had to remove that number from various accounts, such as my UNISA account. My clients can not get a hold of me now, because it is no longer my number. The amount of trouble that this situation has caused in my life is absolutely inexcusable and you think that sending me a new SIM card, a power bank and some free call time is going to make this any easier.