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Moruhu M

1 reviews | Active since Jun 2020

05 Jun 2020, 18:52

********** sim swap

On the 26 May 2020 at 20:00, Vodacom allowed a ********* to do a sim swap on my cell phone number ***. On the 27th of May 2020 at 12:04 a sum of R129 999.00 was taken from my standard bank account.

I reported the case to vodacom who could not explain how my number was sim swaped at 20:00 on the 26th May 2020 and the next morning my money was ****** from my account. I suspect the ********** collaborated with someone working for vodacom, he/she gave the ********** the details of the transactions on my cell number, enabling them to answer sim swap questions correctly. Vodacom promised to investigate and report back to me within 14 days. I am angry at my number being sim-swaped and used to de***** me.

I am disappointed with Vodacom. Our personal details are easily provided to people who seek to hurt us.

I am hurting and frustrated

0
Replies (2)
Vodacom
Vodacom's reply06 Jun 2020, 17:17
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MM
Moruhu M's update08 Jun 2020, 14:29
Reviewer Update
I want vodacom to refund me all the money that was ****** from my standard bank account. Standard bank has informed me that it is not to blame for the *****. They say they sent an OTP number to the cell phone number that had been **********ly sim-swaped. They did not know that the number had been **********ly sim swaped, therefore, vodacom must be held responsible for the refund.