********** sim swap

<p>We've been battling for months with someone continuously trying to do a sim swap on my account( my husband uses this number) without my request!! On the 5th May, they finally got it right. I blocked the number and was told its (finally!) been escalated to the ***** division. Why this wasn't done all the other times, I have no idea! As a result this number we've had for 20 odd years and that my husband uses for business purposes,he cant use until its been investigated. He's losing money on a daily basis because clients cant get hold of him. I've been told a person has been allocated to my issue, but to date (5 days later!) no one has called me or my husband. I cant even find a number for a ***** division I can phone...?? This is ridiculous service and I cant believe such a huge company like Vodacom works like this. If I didnt still have a contract until January , I would've migrated the number a long time ago!! Vodacom dont seem to care a damn about their clients</p>