MT
Marc T
1 reviews | Active since Oct 2014
14 Oct 2019, 10:47
********** SHOWMAX DEDUCTION FROM AIRTIME
My prepaid airtime was **********ly debited for R99 for a Showmax subscription - I never authorised this and my payment method for Showmax is on debite order - When contacting Vodacom I was told it has nothing to to with them because it was Showmax who took the funds and I must contact Showmax . When contaction Showmax I was told that they did not debit the account . Very poor service and leaves me with no airtime
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Vodacom's replyOfficial
14 Oct 2019, 12:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Oct 2019, 12:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
25 Oct 2019, 14:54Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply25 Oct 2019, 14:54
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team