********** services added to contract

Middle January I saw that a new amount went off via direct debit to Vodacom ( I pay a set amount each month and then top up as and when needed). When I enquired I was informed that a new line/contract has been added to my account and the perso received an iPhone from Vodacom shop in Cresta. I then forwarded an affidavid and copy of ID to the ***** department to investigate. End of March I found out that my internet ****le account was also upgraded without my knowledge by same person who added ********** number. Again an affidavid was sent. I have had no feedback from anyone except being harrassed by vodacom on an hourly basis, wanting me to pay more than R5000 for arrears. I refused to pay as I never used the services, I kept paying my normal amount as always. My line was suspended yesterday!! Despite me being on the phone every now and then to try and find out about the so called investigation! Yesterday I was told that the investigation was closed without any outcome and suddenly nobody knows who is suppose to reinstate my line! I have spent HOURS on the phone, spoke to 100's of people, nobody can/wants to help. I actually burst out in tears this morning!