RB
Rathi B

1 reviews | Active since Jun 2012

27 Jan 2022, 11:50

********** Service from Vodacom!

Today is day 2 without Airtime!! Apparently my top up is too high and appears **********. So Vodacom **********ly froze my thousands of rands Airtime unless an investigation is done. This is do ridiculous I don't know whether to laugh or cry. I cannot make calls or send msgs. My cash used to buy Airtime which has been topped up every month for years suddenly is being investigated. What is the point of top up plans. I buying MTN pay as you go today. I have been a Vodacom Customer for 30+ years. Unbelievable unprofessional and stupid. I pray I don't get into any emergency on the road because my Aitime is zero. Nobody knows who done what🙄

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Replies (1)
Vodacom
Vodacom's reply27 Jan 2022, 14:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team