********** service from Vodacom

With reference to the above headline I would like to bring to the attention of anybody who has a Vodacom account to be aware of the information that is given to the call center as a security check to access the correctness of the information held by them to identify the caller. <br> <br> During the past three weeks I made numerous calls to the call center and every time the checks were done and verified as correct only for me to find out that some of my information that I gave them does not agree with what they have on record but yet they proceeded with my enquirers. I spoke to various consultants regarding my account. The problem was that I cancelled a contract for an upgrade and requested Vodacom to retrieve the on phone that was delivered which they did but failed to re-instate my account to normal. <br> <br> I then phoned Vodacom head office and requested to speak to the legal department. The lady at reception inquired about my problem and then put me back to the call center. I then spoke to a Mr. Curtus Jones who undertook to call me back on Friday. Up untill now there has been no feedback.<br> <br> Please be careful as any information is acceptable.