********** Sales

I have contacted Vodacom to cancel my Fibre. A consultant did contact me back and assisted but before he transferred me to the cancellation department he looked at the system and reminded me that I am due for an upgrade on 3 numbers. He then did a sales call and assisted which I thought was quite a good deal. For 3 numbers he said I will get 10GB anytime data and 5GB Night time data for R79.00 per number. Not to lose any future deals with the 3rd number he said that they can give me monthly airtime, which I was also happy with. I then confirmed with him that it is 10GB anytime data and 5GB night time for both numbers and he confirmed I was then transferred to the cancellation department where they assisted me to cancel my fibre. At the end of the month when I looked at how much data I received as discussed with the agent, both the numbers only got 5GB anytime. A week later, I receive a courtesy call from an Agent to find out if there is any issues I have and then I mentioned to her what had happened. I told her that she can retrieve the sales call between the sales agent and myself. She told me that she will put me on hold and retrieve the information for the sale made. I have waited for at least 6 min when I was cut off and she did not even bother to contact me back again. I sent an email on the 15th of September to customer care to explain what had happened and till today no one made contact with me.