1 reviews | Active since Jul 2016
********** sales call
<p>On the 20/06/2016 i received a call from a vodacom sales agent who sold me 5gig got R199 contract, at first i was reluctant as i already have 2 contracts with you but he convinced me with this contact and when thinking about this i would be saving a lot of money when coming to data. So i get the wifi router and 2 sim cards a week or so later and go to vodacom fourways on 02/07/2016 and am informed that one of the 2 sim cards that were delivered was activated and i start using it that evening. Come thursday 07/07/2016 early evening I'm unable to connect and to my horror the data is finished, i call 082111 and speak to Carol who tells me that i have finished the 2 gig data for R199, i tell her that that is impossible as i was told that i will have 5 gigs for R199. She then tells me to contact sales as they will be able to help me and the open at 08h00, i call on 08/07/2016 and speak to Nswaki who tells me that there is nothing she can do for me but send an email to backoffice and they will listen to that sales call and i must just wait for them to back to me. She wasnt interested as that was the best she could do for me and basically the only thing she could do for me. I ask her when will i get feedback she says maybe in 24hours! That was 48hours ago. I did not agree to pay R199 for 2gig contract when 2gigs on prepaid is R249! I will not pay for it and if this is how you conduct business in 2016 then you can come and collect your wifi router AND WHEN MY OTHER 2 CONTRACTS EXPIRE I DO NOT WANT YOU TO CALL ME TO "UPGRADE" AS THIS IS TOTALLY OUT! THE REFERENCE NUMBER THAT I GOT FROM VODACOM FOR THAT CONTRACT IS ********** 9. SORT THIS OUT!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
