********** Sales and Poor Complaints Resolution

On January 31st a Vodacom Sales Consultant called to inform me that my contract payment will remain the same but I will get more airtime provided I am willing to renew the contract. In February I was surprised to receive an invoice of R790.98. This month again the invoice is R446. My normal subscription is R282.89. I lodged a complaint on the 20th February and the lady assured me that this would be sorted. Till to date nobody has called back to explain. I later learnt that the sales agent was from a company called Reward on behalf of vodacom.