********** sale

Good day,

On the 11 January 2022. I called in to advise for the second time that I will be moving at the end of this month and I would like to relocate my Fibre.

I was assisted by the agent (I have his email with the name Jae Millitant Lusindiso) to which he advise that he will put through the request to have it done. The email also says that this is the method of contact him going forth.

I tried to follow up with him with no luck. I then called today again and spoke to Yanga Suka, to which he told me a new 24 month contract was open on a package deal with higher bandwidth but same price per month SO***. How does this work? How is staff allowed to use customer details and put through new contracts and time frames without their concent. Why are they allow to have the Gmail account available to where they can email customers details anywhere they choose to.

This is a blatant risk to all vodacom members and violation of the POPI act plus a ********** sale. Please advise urgently as this will be made public as well by myself