********** Sale!

<p>In December 2016, I Upgraded my 3gig data package over the internet online shop. They advertised a 12month 5gig day time data contract inclusive of 5gig night time “Night Owl” data for R229 per month for 12 months. They further advertise that you do not pay any upgrade fee when upgrading online.</p> <p>Vodacom had wrongfully charged me twice the contract amount in December 2016 and further also charged me R130 administration fee for no reason.</p> <p>But the biggest problem to date is that they did not included 5gig Night Owl data to my package as advertised. Since January 2017 I have been in contact with them and all I get is reference numbers and no call back, conclusion or rectification. Avery time I contact their support, two day later I receive an sms stating that the issue has been resolved. Per one of the support personnel the 12month contracts do not include night owl and that’s their final answer. I have physical proof of the adverti*****t of the deal that I accepted that stats that night Owl is included. I run out of data every month and must “recharge” at my own cost. Last month I’ve been in contact with a consultant at the Vodacom shop Langeberg Mall trying to assist me, but with no avail. Vodacom does not have any email contact address where I can lodge a formal complaint.</p> <p>Further to the ********** sale, they state that this 12month contract, which I agreed upon in December, only end in January 2019! 25 months after the agreement date!</p> <p>This issue has been going on for 4 months now and Vodacom does nothing to rectify their problem. They are *****ing my money and falsely advertise deals that do not exist, once you have signed…or telephonically agreed and debit your account, you never get your money back again.</p> <p>If I supposedly verbally “agreed to the contract” then they must have proof of our agreement and terms. I suppose this has magically also disappeared just as their adverti*****t just disappeared as well.</p> <p>I would like to take this matter further and will no leave it at this.</p>