1 reviews | Active since Sept 2016

10 Jul 2019, 17:04

********** rip-off of Pensioners

My dad continues to be billed for contracts that are completed. His account no is ***7-6. His name is Neville Fass. He contact number is ***. He is a 70 year old pensioner and Vodacom **********ly continues to rip him off every month. There are presently 5 contracts running on his account. I want to know why Vodacom continues to run these contracts. Also why was he not informed the contracts are ending and why does Vodacom continue to bill even though the contracts have been completed. This needs to be sorted out immediately. He cant keep running around and paying monies to Vodacom for contracts that is finished. Each time he goes to the Vodacom Shop at Southgate they say they cant help him. When he calls them they say they will sort it out and email him statements. To this date nothing has been done.

0
Replies (2)
Vodacom
Vodacom's reply11 Jul 2019, 08:12
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
's update24 Jul 2019, 08:08
Reviewer Update
Vodacom I am still waiting for you to come back to me