***** Renewal of Contract without Consent

<p>Hello Peter i have a problem with vodacom. In November 2018 someone from vodacom called me with an offer of laptop which was on promotion for R199 per month on my contract number *** which was due for upgrade but i refuse the offer and told them that i don't want the contract to be renewed. In March 2019 when i called vodacom knowing that this contact is expiring the same month only to be told it was renewed in November 2018 and with a lesser package but paying the same amount . When i call them to find out what is happening they told me to email a dispute to their ***** disputes department but till Today nothing happened. I went to various stores of vodacom but they can not help me, everytime i visit them or call them they renew the contract. I even went to Menlyn store but nothing fruitful came out of that. Last month i spoke to one Elsie seabi who told me to send my details and that dispute letter and id that i have emailed to their department so that she can help me. She even told me that the contract is on a window period of 30 day and that it's ending on 30/06/2019 but i was supposed when they send me airtime of R200 on the 01/07/2019. I want call them to find out what is happening but I'm afraid they will create a new contract as they always do. Please help since this causing stress for my whole family, and they must refund my money they have been deducting without my permission.</p>