MW
Marlene W
1 reviews | Active since Apr 2019
18 Apr 2019, 08:54
********** removal of money from my bank
I have shared my problem about Vodacom, who changed my monthly subscription from R159pm to R169pm (without informing me about the change), after I had upgraded from R139pm for 24 months. I am a 71 year old pensioner, and R10 difference is going without a bread during the month. Shame on them for not replying after sending a message that they would. My name is Marlene de Wet, and I want them to put their money where their mouths are!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 Apr 2019, 08:58Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Apr 2019, 08:58
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
18 Apr 2019, 11:54Dear Marlene,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Consumer Website Team(SA)
Vodacom's reply18 Apr 2019, 11:54
Official
Dear Marlene,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Consumer Website Team(SA)
MW
Marlene W's updateReviewer Update
18 Apr 2019, 12:12Thanks to Hello Peter, my problem with Vodacom has been resolved. It will be worth the R169 that I still have to pay to close the account. Once again, Hello Peter succeeded where I met with a solid wall, well done!!
MW
Marlene W's update18 Apr 2019, 12:12
Reviewer Update
Thanks to Hello Peter, my problem with Vodacom has been resolved. It will be worth the R169 that I still have to pay to close the account. Once again, Hello Peter succeeded where I met with a solid wall, well done!!