1 reviews | Active since Jul 2011
********** R10 per day deducted from my account
It came to my attention that my airtime credit keeps running out for no reason. After looking into this on the app as well as phoning your call centre I discovered that I have been charrged R10 PER DAY (for over two months - almost R600) for Vodacom live Games. I have never subscribed to this service or sent any messages requesting games.
I spoke to a call centre agent who could not confirm what it was for or provide me with any details. She basically said that companies can do what they like and she will block the service.
She only offered me R30 refund. This is ridiculous as my airtime credit was deducted **********ly by Vodacom without informing me that there was such a deduction. Vodacom should protect their customers and I demand a refund for this fradulent money that has been ****** from me.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,
Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,
Ashwin Abdurahman Consumer Website Team(SA)