1 reviews | Active since Oct 2021
********** phone upgrade - Vodacom
Last month Vodacom did an upgrade on my mobile contract without my permission. End of September they attempted to deduct +R1 800 from my bank account via debit order. I have been on the phone for days with this company in an effort to resolve this. Sent from pillar to post by unprofessional consultants who were visibly annoyed, one even dropped my call. They claim to have sent a device to my former employers address. I did not agree to this and didn't receive a device. On numerous occasions I requested to speak to the manager of the department with no luck. A few days ago they sent me a Statement claiming there's an outstanding amount of +R1 800 for an upgrade I never agreed to. I have demanded a copy of a recording of this "agreement" with no luck. Well, obviously it does NOT exist. This is ***** and there isn't a single person at Vodacom willing to assist.
Thank you for your response.
I've sent documents you requested a few days ago. I have not received confirmation of receipt. I've also requested that you stop the debit order of this ********** upgrade whilst issue is under investigation. Yesterday an amount of R3 928.90 was debited from my bank account. Surely this is ******* particularly since there is no proof of a signed contract and no debit order arrangement. I had to call my bank to reverse the debit order.
Please advise how you justify these transactions and why its taking you so long to investigate the ********** upgrade yet very quick to take money from my account.
Please only contact me when this issue is resolved. I am not interested in a courtesy call from your inconsistent Consultants. You need to handle this enquiry with the urgency it deserves!
Regards.
Furious Client....
Thank you for your response.
I've sent documents you requested a few days ago. I have not received confirmation of receipt. I've also requested that you stop the debit order of this ********** upgrade whilst issue is under investigation. Yesterday an amount of R3 928.90 was debited from my bank account. Surely this is ******* particularly since there is no proof of a signed contract and no debit order arrangement. I had to call my bank to reverse the debit order.
Please advise how you justify these transactions and why its taking you so long to investigate the ********** upgrade yet very quick to take money from my account.
Please only contact me when this issue is resolved. I am not interested in a courtesy call from your inconsistent Consultants. You need to handle this enquiry with the urgency it deserves!
Regards.
Furious Client....