********** Overcharging

At the beginning of Nov 2014, a data contract below came up for renewal. As this was a Corporate account I obtained the necessary authorisation to proceed with starting a new data contract. I went to the Cavendish Square and concluded the contract without any issues and we agreed upon the 5 gig contract (5 gig night owl incl.) at the cost of R259 per month!.Now on the January 2015 invoice this amount is reflected quite correctly. But for Feb, March & April they have charged the University an amount of R788.99 every month. I queried this error on April 4, 2015 and they rep**** (***~FR7G) by requesting additional info to assist them and promised to give me a response within 24 hours (what a joke!) On April 22nd I enquired again via email and still no response and the amount of R788.99 is religiously being deducted unabated. I am at my wits end in trying to resolve this hence the need to lodge a complaint here.<br> <br> Nigel M Haupt<br> ***