AC
Adrian C
1 reviews | Active since Jan 2018
11 Jan 2023, 09:45
********** overbilling, useless customer service
I cancelled my fibre line with Vodacom fibre through Vumatel on the 31 October and the Vumatel line connection was transferred to Webafrica on the 1 November 2022. Vodacom fibre continue to bill me. The call centre for fibre cancellations does not respond to emails or no one will deal with this reversal of 2 months of charges. Absolutely useless customer service
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Replies (2)
Vodacom's replyOfficial
11 Jan 2023, 10:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Jan 2023, 10:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AC
Adrian C's updateReviewer Update
13 Jan 2023, 09:10Firstly I did not receive any response to my SR on the 27-12. I told you in December that I had cancelled my line and yet you continue to bill me, ridiculous!
Secondly it is impossible that the fibre cancellation was not received and it was carried out because the Vumatel line that delivers my fibre connection was released by Vodacom to Webafrica on the 1st December.
Please cancel my service as requested by emails sent in writing in November and credit my account for the 2 months of no service charges.
Secondly it is impossible that the fibre cancellation was not received and it was carried out because the Vumatel line that delivers my fibre connection was released by Vodacom to Webafrica on the 1st December.
Please cancel my service as requested by emails sent in writing in November and credit my account for the 2 months of no service charges.
AC
Adrian C's update13 Jan 2023, 09:10
Reviewer Update
Firstly I did not receive any response to my SR on the 27-12. I told you in December that I had cancelled my line and yet you continue to bill me, ridiculous!
Secondly it is impossible that the fibre cancellation was not received and it was carried out because the Vumatel line that delivers my fibre connection was released by Vodacom to Webafrica on the 1st December.
Please cancel my service as requested by emails sent in writing in November and credit my account for the 2 months of no service charges.
Secondly it is impossible that the fibre cancellation was not received and it was carried out because the Vumatel line that delivers my fibre connection was released by Vodacom to Webafrica on the 1st December.
Please cancel my service as requested by emails sent in writing in November and credit my account for the 2 months of no service charges.