********** Online Cash Sales

I placed a cash order for a phone on vodacom's site, I proceeded to pay with my card on the website and the money was debited on my account, no invoice was generated after making the purchase. The next day when I attempted to track the order on vodacom's site, it seems my account was deleted it tells me the account doesn't exist anymore. I emailed *** they told me my transaction was unsuccessful and that the bank would return my money in 5-7 days. It's been more than a week now no money was refunded back to me. This looks like ********** activity from Vodacom because I see many people have the same issue here on Hello Peter. Please send me my phone or refund me my money