rL
rai L
1 reviews | Active since May 2011
10 May 2022, 12:17
********** offers
my mail this morning reflects below, From: *** To: *** Sent: Tuesday, May 10, 2022 12:07:31 PM GMT+02:00 Subject: RE: Vodacom Invoices and Statements – N***
I am not paying for services I did not agree to. The number : *** was never agreed to and as such you need to revise your billing immediately. I saw the bill last month and thought there was a bridging period with overlap but this is both ********** and misrepresenting your special offer. It was an agent that contacted me whilst driving and we agreed to a reduced monthly rate and an increase to 20GB’s. That’s it. Contact me urgently or I will make the biggest noise ever on public media. Rai Landau
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
10 May 2022, 14:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 May 2022, 14:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
rL
rai L's updateReviewer Update
10 May 2022, 14:28I have just got off a call to ***. Andiswa was very helpful. My case number is RCO223985. I wish to get a copy of the recording of the agent (ZULLUX001) with myself as well. I am not satisfied and require a reimbur*****t. In fact once we have cleared this up maybe my other service with Vodacom should be cancelled as well.
rL
rai L's update10 May 2022, 14:28
Reviewer Update
I have just got off a call to ***. Andiswa was very helpful. My case number is RCO223985. I wish to get a copy of the recording of the agent (ZULLUX001) with myself as well. I am not satisfied and require a reimbur*****t. In fact once we have cleared this up maybe my other service with Vodacom should be cancelled as well.