********** Number hacked on Cell phone account

<p>I have been receiving my Vodacom statements sporadically over the past year. I must have received three statements in total this year. </p> <p>My cell phone amount every month is debited from my bank account. So I was shocked when I received a bill of R2500 end of August. After phoning Vodacom I realised that a ********** number has been hacked onto my account since January. </p> <p>I immediately went to the police station to get an Affidavit along with all the necessary documentation and emailed it to Vodacom.</p> <p>It's now almost end of October. My account has been debited again. Nothing has been done about it. </p> <p>Having phoned several times 20min /30min phone calls explaining the story yet once again to a NEW customer care person, I have received different answers every time. No one has bothered to contact me to explain the process, how this might have happened or even apologised. </p> <p>A loyal customer for almost 18 years. </p> <p>This is how we are treated. Down right theft and in the mean time I am bound to my contract and can do nothing about it. </p> <p>I am so frustrated. </p>