********** NETWORK PROVIDER!!

On the 16/04/2021 I received a call from Elite Mobile offering me to upgrade my Vodacom contract. I agreed they could assist me as I knew my contract was due soon and I wanted a cheaper plan. After discussing with the agent at Elite Mobile and explaining as well as carefully listening to what I was signing up for and what was included. I agreed to a cheaper option that offered better data and minute rates. I understood that I might still be paying off my old handset as my contract was not due for another 2 months or so. This was actually a premature upgrade. (AND JUST TO BE CLEAR I DID NOT TAKE ANY NEW DEVICE WITH THIS UPGRADE) On the 10th of May 2021 Vodacom debited my account for an amount of R852.96 and I couldn't for the life of me understand why it was so expensive as I had agreed that the R150.00 upgrade fee come off at the end of May 2021. However, I thought maybe the agent had forgotten and that is what was debited. Then on the 29th May 2021 an amount of R150.00 came off my account. Then on the 2nd of June 2021 an amount of R150.00 came off again and bounced as I did not have those funds available at that time in my account and in any case it was paid. At this point I was furious!! I phoned Vodacom to query this as well as the R852.96 they quickly passed the buck to Elite Mobile. I then contacted Elite Mobile they assisted me with the double debit order, but explained that Vodacom activates all airtime, data etc. on the account not them. So I phoned Vodacom again in the afternoon. AFTER THEN SPENDING ANOTHER 40 MINS ON THE PHONE I WAS TOLD THERE WAS AN EXTRA 1GB ADDED TO MY CONTRACT AS WELL AS AN EXTRA 50 MINS ETC. THESE WERE THE ITEMS THAT WERE COSTING ME EXTRA. I THEN ASKED THE AGENT WHO THE F#CK GAVE VODACOM PERMISSION TO ADD THESE ITEMS AND BILL ME AS I DID NOT GIVE PERMISSION FOR ANY OF THIS. NOT TO ELITE MOBILE - NOT TO VODACOM - AND AS THIS IS MY SPARE SIM CARD I DO NOT EVER GO AND BUY DATA, MINUTES ETC. ON MY OWN FROM ANY APP DIAL CODE SERVICE ETC. THE AGENT COULD NOT GET ME AN ANSWER TO THAT QUESTION.

VODACOM YOU COST ME AN EXTRA R162.96 OF WHICH I DID NOT CONSENT TO ANY OF THE EXTRAS. I WANT THIS AMOUNT REFUNDED TO ME AS THIS IS ********** ACTIVITY AND AT THIS STAGE THEFT!!!!!!!!! HOW CAN YOU CHARGE ME FOR PRODUCTS I DID NOT CONSENT TO HAVING ON MY ACCOUNT!!!!?????? I ALSO WANT AN ANSWER AS TO WHO THE F#CK ACTIVATED THESE ITEMS ON MY ACCOUNT!!!!!!

UNACCEPTABLE!!!! TIMES ARE HARD AS IT IS I DONT HAVE ANY EXTRA MONEY TO PAY OUT FOR NOTHING!!!! THE CONTRACT WITH THE OLD HEADSET SHOULD ON BE COSTING ME R700 AS WORKED OUT AND CONFIRMED WITH THE AGENT WHO CANCELLED ALL THAT BULL**** ADDED TO MY ACCOUNT!!!!!!!!!!

WHAT THE F#CK IS WRONG WITH YOU PEOPLE ALWAYS ADDING **** ONTO CLIENTS ACCOUNTS WITHOUT THEIR KNOWLEDGE AND THEN CHARGING THEM FOR IT!!!! THAT IS *****!!!!!!!!!!!!