********** matter still not resolved since ***5

********** matter reported on ***5. Followed up numerous times as nobody communication from Vodacom was received,When I called again late last year I was informed that there was ***** confirmed and that I had to call cancellations to have the ********** line cancelled which I did. The beginning of this year I called again and still no progress. Last week Friday I called the cancellations department and was told that they are escalating to the back office and accounts. After 8 (eight) calls to Vodacom today I still have no joy. No idea if I am going to be credited and if so what the amount will be. This is ridiculous seeing that the mistake is Vodacom's and not mine.