********** line opened on my account

I have received numerous sms from Vodacom from the 12th of Nov to date. Some of these sms has order numbers as well as a change to my email address.

I further then called customer care who confirmed that another line was added to my account to which I had no knowledge of. The consultant helped by cancelling the line and deactivate it.

The line that was opened on the 12th of November via the online chanel that was subsequently cancelled will now be debited from my account. On the 14th a R88 was debited from my account. I now have an outstanding balance of R2700 that will be debited on the 20th of Nov. I have called customer care on a daily basis trying to resolve this matter.

this morning I called the ***** hotline on *** and the voice response is that for an unforeseen reason the agents are not available.

I have submitted all the required documents to submit the ********** line to *** and no response to date.