********** line opened

<p>On the 13th of June 2017 while going through the vodacom application, I realisedthat that there is a number( ********** 068) linked to my profile that I don't know. I immediately called vodacom customer care to find out about it. I was informed that there was a ********** line that was opened in my name and it has already been identified as *****. I was adviced to send my ID Copy with an affidavit. I sent those documents the following day on the14th of June 2017. I received the following reference number(EC-0CRU-20IQC5) on the same day indicating that the documents have been received. </p> <p> </p> <p>I called customer care on the 19th of June 2017 and I was told that it has been referred to the vodacom forensic unit. But ever since the 19th of June 2017, I have been calling vodacom customer care countless times(more than 3 times per week) but I'm being sent from pillar to post. I get different responses each and every time I call. If the case has been sent to forensic department, is there no particular person who is allocated to the case who can clarify me on the progress of this issue. It's has been 6 weeks already and yet I'm not getting any feedback from Vodacom. Promises are are always made to call me back but nothing ever happens.</p> <p> </p>