********** line created by Vodacom and they taking their time to rectify this situation causing me to make debt

Reported ********** activity from Vodacom’s side by adding extra lines to existing contracts. Taking money for 3 months. Reported it, gave in all the information they required by taking time off work they don’t pay me for. I phoned them to follow up, they put the call through to the ********** dept and quess what no one answers. Really this is getting ridiculous. I will have to report this to the ambudsman