********** insurances charges

<p>I contacted Vodacom on Facebook a week ago to establish why, (in the middle of of contract period), I am suddenly being charged for insurance (2 months in one go), after I specifically signed my new contact in April 2016 to exclude insurance. I would have prefered to do this via email but they have taken away this option.</p> <p> </p> <p>A response was quickly received informing me they would like into it, and I was to supply them with my credit card details so they could refund the charge(s). I was not happy supplying my credit card details and asked that they rather correct the error to avoid it happening again, and pass a credit note for the charges on the current invoice. As the debit order was not due to go off my account until the beginning of March I was not going to be out of pocket, only irritated by the time wasted trying to sort it out.</p> <p> </p> <p>The consultant dealing with the query was not ahppy doing this and pushed for my credit card details, informing me that"if I thought I could do a better job then I should come and sit at their desk and do it". !?!</p> <p> </p> <p>A few day later and still no feedback, so I sent another message to find out what is going on, and was told they were sorry for the delay and would get back to me. This didn't happen.</p> <p> </p> <p>Another few days later, ie today and I thought I would follow up again, only to see that I have been blocked from making any more enquiries and follow ups. Hence having no other option by to post it here.</p> <p> </p> <p>Seriously Vodacom? I was trying to play nice but you are making this very difficult.</p> <p> </p>