********** insurance charge for over 12 months and still counting

I am being charged for insurance that i do not have and they are refusing to refund what they have ********** been charging on the monthly basis and stop the payment/billing. I cant even start with the incompetency on something as simple as changing a surname. If i am not insured by you why am i being charged?

I have requested for the insurance's monthly charges to be stopped and for my refund in November 2019 after i was told by their consultant Mpho Hadebe that the insurance was cancelled during my upgrade in February 2019 and i was promised that the matter will be resolved within 30 days. Nothing has been done or update given since then. It seems like everyone I speak to couldn't care less about this issue because no one is following up with it, my emails are not being responded to despite being read, the call center consultants all say “ we will follow up” and that’s the last I ever hear of the matter. And i am still being billed every month for the service that in their own words i am not insured for anymore.