**********, *********** **** VODACOM

So around February this year I was called by a Vodacom call centre agent who offered me a discount on my DATA contract for similar benefits. I initially had a 50GB anytime and 30 NightOwl contract with vodacom for R365 and was offered a 20GB Anytime with additional 20GB promotional data for Anytime making my Anytime DATA 40GB and night time would also be 40GB night owl data for only R199. Given the economy and the pandemic this seemed like a good deal.

Surprise, surprise a month later the deal is implemented and I see a decreased amount being debited by Vodacom. But to my unpleasant surprise I realize that I am not surviving the month with my data allocation like before, so I wait for April to see if it is a mistake and realize I am only receiving 20GB Anytime and 40GB NightTime. Vodacom please don't patronize me, I work during the day I am not an Owl who will waiting for Midnight DATA to be activated so that I can work.

What your call centre representative did with me was misleading and down right **********. I have called your call centre to report this matter and 72 hours have passed and still no feedback, so stupid old me calls again to be told since my DATA sim which is inside a router is unable to receive calls (Wow captain obvious) you guys are unable to call back since the number I'm using to report the matter is prepaid, even though the prepaid number is also Vodacom but you won't be able to call me back (Let me guess such is done to be able to bill your customers for assisting them right).

I am very upset to say the least and I want this matter to be resolved in the next 24 hours or could you kindly give me an option to cancel this ****** contract online as I initially app**** for it online.