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Phaladi M
1 reviews | Active since Apr 2021
22 Apr 2021, 11:03
********** extension of data contract
I lodged identity ***** case with vodacom ***** division on 7 March 2018, relating to ********** extension of a Data contract I used to have with the following number ***). On 12 May 2018 I received the email with the following caption "please note that the ********** upgrade has been reversed and what is left now is to credit your account and remove your status from arrears" the reference number for credit request was ***. I am currently being harassed by debt collection company representing vodacom and my name is also listed on ICT.
Can I get this matter speedily resolved as I cant access financial assistance due vodacom's own doing.
regards, Phaladi Moshane
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Vodacom's replyOfficial
22 Apr 2021, 14:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Apr 2021, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Phaladi M's updateReviewer Update
02 Jun 2021, 20:52Since 7 May 2021, I have not heard from Vodacom after re-submitted an affidavit and Id copy on this matter. In a nutshell the status of my credit record has not changed. The matter is still not resolved to date.
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Phaladi M's update02 Jun 2021, 20:52
Reviewer Update
Since 7 May 2021, I have not heard from Vodacom after re-submitted an affidavit and Id copy on this matter. In a nutshell the status of my credit record has not changed. The matter is still not resolved to date.