********** Deductions Each Month

For over a year I have been fighting Vodacom to stop with ******* and ********** deductions from my invoice. Each month I have to call and complain, then then after "an investigation", they reluctantly apologise and reimburse me. With the latest incident on my March invoice, they maintain that I purchased something through Google Play Store and that I must go and view it. I DO NOT have Google Play downloaded on my phone. I have viewed my purchases and there has NEVER been any such subscription or deduction for a so called Google Play service or product. They are quick to close-off their investigation and no one ever calls you to establish whether you are happy with their so call investigation. I have again called the "Red Customer Services" department (who give no special treatment at all) and have again complained and threatened with going to ICASA. This is my last resort because no one is prepared to help with the ***** they are committing!!!!!