LN
Lethiwe N
1 reviews | Active since Apr 2014
03 Aug 2021, 12:03
********** deductions by Vodacom
I cancelled my contract on 26/01/2021 but Vodacom continued to deduct my account until 27/05/2021.
When I cancelled the contract, it was already 24 months. I had called Vodacom several times and was assured that I will be refunded. No refund has been processed to-date. Calling Vodacom is frustrating, I get transferred from one person to the other.
I still want my money back and no one has done anything about my money that was deducted on all months after I had cancelled my contract.
I want my money refunded onto my account!
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Replies (1)Vodacom's replyOfficial
03 Aug 2021, 14:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Aug 2021, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
