PN
Preyinka N

1 reviews | Active since Jan 2018

10 Jan 2018, 07:40

********** debits going off my account

I did not have any vodacom contract and out of the blue I get an sms from with a stop order debit going off my account. Upon querying this would vodacom the consultant could not pick up anything on their side. I had to phone the bank to put an immediate stop. Only to see the bank reversed the amount another debit went off my account again but with a different reference number. This is ********** how the hell did vodacom not do background and verification checks. Up till now no one at vodacom has contacted me.

0
Replies (1)
Vodacom
Vodacom's reply10 Jan 2018, 07:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team