AW
Alvina Ward-Apolles

1 reviews | Active since Sept 2016

07 Nov 2016, 15:22

********** debits going off my account

<p>I received a phone call from a Vodacom sales agent to process my cellphone contract upgrade. I opted for the Samsung Galaxy S6 for R399.00 per month. I did not opt for any extras/subscriptions to be included with my contract, the only extra cost I am aware of is the once-off connection fee for an upgrade which is R150.00. To my surprise, I was debited for 4 seperate things namely: </p> <p>1.Rescuebox EM- ********** -2 Debit R55<br />2.KIN TEL EM- ********** -2 Debit R49<br />3.TECHTRACE EM- ********** -1 Debit R39<br />4.MAGZONE EM- ********** -3 Debit R79.00</p> <p> </p> <p>I never gave consent for these debits to go off my bank account nor am I interested in any of these things. If these memberships are mandatory to taking out the contract then this should have been communicated to me and then in that case, I would then like to cancel the upgrade alltogether. </p> <p>Also, I requested a black phone and not a white one, and when delivered, I received a white phone. Even though the agent literally confirmed this information about 6 times and still called me back to confirm the information again. Please cancel this subscriptions or whatever these are immediately and refund me for this ********** debits Otherwise I will be forced to take this further.</p>

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Replies (2)
Vodacom
Vodacom's reply07 Nov 2016, 15:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

AW
Alvina Ward-Apolles's update10 Nov 2016, 14:50
Reviewer Update

The response I received on this complaint was not sufficient enough. The agent stated that they sent me a copy of my invoice which does not have the abovementioned debits on it. I never received this invoice, also I have proof on my banking account that these debits did in fact go off, when querying what it is, I was told it is linked to the Samsung Galaxy contract. Please respond.