1 reviews | Active since Sept 2016
********** debits going off my account
<p>I received a phone call from a Vodacom sales agent to process my cellphone contract upgrade. I opted for the Samsung Galaxy S6 for R399.00 per month. I did not opt for any extras/subscriptions to be included with my contract, the only extra cost I am aware of is the once-off connection fee for an upgrade which is R150.00. To my surprise, I was debited for 4 seperate things namely: </p> <p>1.Rescuebox EM- ********** -2 Debit R55<br />2.KIN TEL EM- ********** -2 Debit R49<br />3.TECHTRACE EM- ********** -1 Debit R39<br />4.MAGZONE EM- ********** -3 Debit R79.00</p> <p> </p> <p>I never gave consent for these debits to go off my bank account nor am I interested in any of these things. If these memberships are mandatory to taking out the contract then this should have been communicated to me and then in that case, I would then like to cancel the upgrade alltogether. </p> <p>Also, I requested a black phone and not a white one, and when delivered, I received a white phone. Even though the agent literally confirmed this information about 6 times and still called me back to confirm the information again. Please cancel this subscriptions or whatever these are immediately and refund me for this ********** debits Otherwise I will be forced to take this further.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
The response I received on this complaint was not sufficient enough. The agent stated that they sent me a copy of my invoice which does not have the abovementioned debits on it. I never received this invoice, also I have proof on my banking account that these debits did in fact go off, when querying what it is, I was told it is linked to the Samsung Galaxy contract. Please respond.
The response I received on this complaint was not sufficient enough. The agent stated that they sent me a copy of my invoice which does not have the abovementioned debits on it. I never received this invoice, also I have proof on my banking account that these debits did in fact go off, when querying what it is, I was told it is linked to the Samsung Galaxy contract. Please respond.
